01 Introduction
This Delivery & Service Fulfilment Policy governs the execution, delivery, and completion of services provided by Oxford Management Consultancy Ltd (OMC). This Policy is aligned with applicable laws and regulations of the United Arab Emirates.
Back to top02 Nature of Delivery
OMC provides professional, advisory, and administrative services. Accordingly:
- Delivery is primarily service-based, not physical
Fulfilment may include:
- Consultation and advisory
- Documentation preparation
- Submission to authorities
- Coordination with third parties
- Digital deliverables (reports, certificates, approvals)
Physical delivery (if applicable) may be arranged via courier or collection.
Back to top03 Service Timelines
3.1 Estimated Timelines
All timelines provided by OMC are indicative estimates only.
3.2 Factors Affecting Timelines
Timelines may be affected by:
- Government authority processing
- Regulatory requirements
- Third-party dependencies (banks, free zones, service providers)
- Client responsiveness and document submission
OMC does not guarantee completion within any specific timeframe.
Back to top04 No Guarantee of Outcome
OMC provides facilitation and advisory services.
OMC does not guarantee:
- Approval of applications
- Issuance of licenses or permits
- Bank account opening
- Regulatory outcomes
All decisions are made solely by the relevant authorities or institutions.
Back to top05 Delivery of Outputs
5.1 Digital Delivery
Deliverables are typically provided via:
- Client portal
Including:
- Licenses
- Certificates
- Reports
- Status updates
5.2 Physical Delivery
Where applicable:
- Courier or collection may be arranged
- Additional charges may apply
06 Client Responsibilities
Clients must:
- Provide accurate and complete information
- Submit required documents promptly
- Respond to requests within reasonable timeframes
- Comply with applicable laws
OMC is not responsible for delays caused by client actions or omissions.
Back to top07 Service Commencement
Services will commence upon:
- Payment confirmation; and/or
- Receipt of required documentation
08 Third-Party Dependencies
OMC acts as a facilitator with:
- Government authorities
- Financial institutions
- Regulatory bodies
OMC does not control:
- Approval decisions
- Processing timelines
- Final outcomes
09 Service Completion
A service is considered fulfilled when:
- The agreed scope of work has been completed; or
- Deliverables have been provided to the client; or
- Submission to relevant authorities has been completed
Completion does not depend on outcome or approval.
Back to top10 Client Inactivity
If the client:
- Fails to respond
- Fails to provide required documents
- Remains inactive for an extended period
OMC reserves the right to:
- Pause or close the service
- Treat the service as completed where applicable
No refunds will apply in such cases.
Back to top11 Delivery Acceptance
If the client does not raise any concerns within a reasonable period after delivery, the service shall be deemed accepted and completed.
Back to top12 Delays and Failed Delivery
12.1 Due to OMC
Where delays are solely due to OMC:
- Reasonable efforts will be made to resolve
Remedies may include:
- service re-performance
- partial refund (as per the Refund Policy)
12.2 Due to Client or External Factors
No liability shall arise where delays are caused by:
- client non-compliance
- authority delays
- third-party dependencies
- force majeure
13 Limitation of Liability
OMC shall not be liable for:
- indirect or consequential losses
- loss of business, revenue, or opportunity
- delays beyond its control
14 Force Majeure
OMC shall not be liable for delays or failures caused by events beyond its control, including:
- government actions
- regulatory changes
- system failures
- natural disasters
15 Consumer Rights
Nothing in this Policy limits rights under UAE law.
Back to top16 Amendments
OMC may update this Policy at any time.
Back to top17 Contact
For queries, contact OMC via official channels, call +971 4 809 0300 or email [email protected].
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