01 Introduction
This Refund Policy governs refunds, cancellations, and service adjustments provided by Oxford Management Consultancy Ltd (OMC). This Policy is aligned with applicable laws of the United Arab Emirates. By engaging OMC, you agree to this Policy.
Back to top02 Nature of Services
OMC provides professional, advisory, and administrative services including:
- Business formation
- Tax and compliance
- Banking assistance
- Accounting and bookkeeping
- Branding, digital, and technology services
These services may involve consultation, documentation, coordination with authorities, and third-party engagement.
Back to top03 General Principles
Refunds are assessed based on:
- Service stage
- Work completed
- Costs incurred
OMC reserves the sole discretion to determine refund eligibility in line with this Policy and UAE law.
Where applicable, OMC may prioritize service correction over refund.
Back to top04 Service Quality Commitment
OMC will deliver services:
- In accordance with agreed scope
- With reasonable care and professional standards
- In compliance with UAE regulations
If a service is materially deficient, OMC may, at its discretion:
- Re-perform the service
- Offer a partial or full refund
05 Refund Eligibility
5.1 and 5.2 apply to company formation and licence services. For other services, such as bank account opening, our service fee is refunded in full, less payment charges, until we submit your application. After that it is not refunded, and a bank's decision does not make it refundable.
5.1 Before we pay any authority fees
If you cancel before we have paid any authority, government or visa fees for you, we refund everything you paid, less the bank, card or currency conversion charges taken when you paid.
5.2 After we have paid authority or visa fees
Authority, government and visa fees we have already paid for you cannot be recovered. We refund the rest of your payment after keeping 50% of our service fee for the whole order, for the work already done, less the same payment charges. Once every service is delivered, nothing is left to refund.
5.3 Undelivered Services
If OMC is unable to deliver due to internal reasons:
- A proportional refund will be issued
5.4 Government or Bank Rejection
Government fees and third-party costs are non-refundable. Service fees are refunded as set out in 5.1 and 5.2.
5.5 Duplicate Payments
Duplicate or excess payments will be refunded after verification.
Back to top06 Non-Refundable Conditions
Never refunded: authority, government, bank and other third-party fees already paid for you; card fees, bank charges and currency conversion charges; services completed and delivered as agreed; and work based on incorrect or misleading information you gave us.
Back to top07 Cancellation Policy
You can cancel at any time. What you get back depends on how far your application has gone, as set out in section 5.
Back to top08 Chargebacks and Payment Disputes
- Clients agree not to initiate unjustified chargebacks
In case of dispute:
- OMC reserves the right to provide service records and agreements as evidence
Fraudulent or abusive chargebacks may result in:
- service termination
- legal action
09 Refund Processing
Approved refunds are processed within 7 to 14 business days, back to the original payment method or another method where required. Bank, card and currency conversion charges are not refunded.
Back to top10 Dispute Resolution
OMC will attempt to resolve all disputes amicably. Clients retain the right to escalate disputes to relevant UAE authorities.
Back to top11 Consumer Rights
Nothing in this Policy limits rights under UAE law.
Back to top12 Amendments
OMC may update this Policy at any time.
Back to top13 Contact
For refund or cancellation requests, contact OMC via official channels, call +971 4 809 0300 or email info@omcuae.com.
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